Quick Response and Immediate Assistance
Swiftships’ main objective is to help our clients keep their vessels at the highest operational readiness and reduce downtime. We offer our clients comprehensive support services throughout the life of our products, including unparalleled warranty assistance. Our support during this period is extensive; we swiftly respond to our clients and resolve any issue or concern whether consultancy related, or a service needed at the client’s location.
Upon delivery, we provide our customers with relevant information and training: from our portal usage to complete explanation of technical manuals and drawings. Depending on the program scope, our engineers and program managers reside at clients location and conduct operator training.
Warranty Support Benefits
During warranty period we are available 24/7 to ensure that vessels are efficiently deployed for operations, they are correctly maintained and that timely technical support is provided. We also use the warranty period as a learning experience to further enhance the design, quality and build of our ships. Should problems arise, we conduct root cause analysis, and swiftly find the best relevant remedy. We also maintain a complete database to ensure that such issues are never repeated.